{"id":7750,"date":"2023-10-07T21:33:27","date_gmt":"2023-10-07T20:33:27","guid":{"rendered":"https:\/\/brightwood-partners.com\/?post_type=technum_case_study&#038;p=7750"},"modified":"2023-10-14T18:28:33","modified_gmt":"2023-10-14T17:28:33","slug":"level-1-concierge-and-guest-services","status":"publish","type":"technum_case_study","link":"https:\/\/brightwood-partners.com\/index.php\/case-studies\/level-1-concierge-and-guest-services\/","title":{"rendered":"Level 1 Concierge and Guest Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7750\" class=\"elementor elementor-7750\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ed3d40e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ed3d40e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-376de528\" data-id=\"376de528\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78e8709f elementor-widget elementor-widget-image\" data-id=\"78e8709f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1403\" height=\"1403\" src=\"https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101.jpg\" class=\"attachment-full size-full wp-image-8317\" alt=\"\" srcset=\"https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101.jpg 1403w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-300x300.jpg 300w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-1024x1024.jpg 1024w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-150x150.jpg 150w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-768x768.jpg 768w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-1200x1200.jpg 1200w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-960x960.jpg 960w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-640x640.jpg 640w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-480x480.jpg 480w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-384x384.jpg 384w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-320x320.jpg 320w, https:\/\/brightwood-partners.com\/wp-content\/uploads\/2023\/10\/101-1280x1280.jpg 1280w\" sizes=\"(max-width: 1403px) 100vw, 1403px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3ecf0f61\" data-id=\"3ecf0f61\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bda2715 elementor-widget elementor-widget-technum_heading\" data-id=\"bda2715\" data-element_type=\"widget\" data-widget_type=\"technum_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"technum-heading-widget\"><h3 class=\"technum-heading\"><span class=\"technum-heading-content\">Program <span style=\"text-decoration: underline\">Overview<\/span><\/span><\/h3><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55f1a8ad e-transform elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"55f1a8ad\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_transform_scale_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.02,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<table width=\"381\"><tbody><tr><td width=\"381\">This one-month certificate course in concierge and guest services will provide students with the skills and knowledge they need to succeed in a variety of concierge and guest services roles. Students will learn about the different aspects of the concierge and guest services profession, including hotel operations, guest relations, communication and interpersonal skills, problem solving and conflict resolution, time management and organization, local area knowledge, travel planning and reservations, meetings and conferences, and safety and security.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f5acb84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f5acb84\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42f7026f\" data-id=\"42f7026f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3059bf4c elementor-widget elementor-widget-toggle\" data-id=\"3059bf4c\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8111\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8111\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Modules and Learning Outcomes<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8111\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8111\"><ul>\nModule 1: Introduction to Concierge and Guest Services.<\/li>\n<li>.<\/li>\n<li>Define the role and responsibilities of a concierge.<\/li>\n<li>Identify the different types of concierge services.<\/li>\n<li>Explain the importance of concierge services in the hospitality industry.<\/li><\/ul>\n<ul>Module 2: Customer Service Excellence.<\/li>\n<li>.<\/li>\n<li>Define customer service excellence and explain its importance.<\/li>\n<li>Identify the key components of customer service excellence.<\/li>\n<li>Apply customer service excellence principles in practice.<\/li><\/ul>\n<ul>Module 3: Hospitality Etiquette.<\/li>\n<li>.<\/li>\n<li>Understand the importance of hospitality etiquette.<\/li>\n<li>Learn the basic principles of hospitality etiquette.<\/li>\n<li>Apply hospitality etiquette principles in interactions with guests.<\/li><\/ul>\n<ul>Module 4: Hotel Operations.<\/li>\n<li>.<\/li>\n<li>Gain an understanding of the different departments of a hotel.<\/li>\n<li>Learn about the various hotel procedures and protocols.<\/li>\n<li>Be able to provide guests with information about the hotel and its services.<\/li><\/ul>\n<ul>Module 5: Guest Relations.<\/li>\n<li>.<\/li>\n<li>Understand the importance of guest relations.<\/li>\n<li>Learn how to build and maintain positive relationships with guests.<\/li>\n<li>Be able to handle guest complaints and resolve issues effectively.<\/li><\/ul>\n<ul>Module 6: Communication and Interpersonal Skills.<\/li>\n<li>.<\/li>\n<li>Develop effective communication and interpersonal skills.<\/li>\n<li>Learn how to communicate effectively with guests, colleagues, and supervisors.<\/li>\n<li>Be able to handle difficult conversations in a professional manner.<\/li><\/ul>\n<ul>Module 7: Problem Solving and Conflict Resolution.<\/li>\n<li>.<\/li>\n<li>Develop problem-solving and conflict resolution skills.<\/li>\n<li>Learn how to identify and analyze problems.<\/li>\n<li>Be able to develop and implement effective solutions to problems.<\/li><\/ul>\n<ul>Module 8: Time Management and Organization.<\/li>\n<li>.<\/li>\n<li>Develop effective time management and organization skills.<\/li>\n<li>Learn how to prioritize tasks and manage time effectively.<\/li>\n<li>Be able to work efficiently and effectively under pressure.<\/li><\/ul>\n<ul>Module 9: Local Area Knowledge.<\/li>\n<li>.<\/li>\n<li>Gain a good understanding of the local area, including its attractions, restaurants, transportation, and services.<\/li>\n<li>Be able to provide guests with recommendations and information about the local area.<\/li><\/ul>\n<ul>Module 10: Travel Planning and Reservations.<\/li>\n<li>.<\/li>\n<li>Learn how to plan and book travel arrangements for guests.<\/li>\n<li>Be able to make reservations for hotels, flights, and other travel services.<\/li>\n<li>Provide guests with information about travel requirements and visa regulations.<\/li><\/ul>\n<ul>Module 11: Meetings and Conferences.<\/li>\n<li>.<\/li>\n<li>Learn how to plan and coordinate meetings and conferences.<\/li>\n<li>Be able to book meeting and conference space, arrange catering, and provide other logistical support.<\/li>\n<li>Provide guests with information about the meeting or conference.<\/li><\/ul>\n<ul>Module 12: Safety and Security.<\/li>\n<li>.<\/li>\n<li>Understand the importance of safety and security in the hospitality industry.<\/li>\n<li>Learn about the various safety and security procedures and protocols.<\/li>\n<li>Be able to handle safety and security incidents in a professional manner\n<\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8112\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8112\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Entry Requirements<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8112\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8112\"><ul style=\"margin-top: 4px; margin-bottom: 4px; padding-inline-start: 36px; color: #1f1f1f; font-family: 'Google Sans', 'Helvetica Neue', sans-serif; letter-spacing: normal;\" data-sourcepos=\"3:1-9:0\"><li data-sourcepos=\"3:1-3:35\">High school or equivalent<\/li><li data-sourcepos=\"4:1-4:47\">Strong communication and interpersonal skills<\/li><li data-sourcepos=\"5:1-5:38\">Interest in the course topic<\/li><li data-sourcepos=\"7:1-8:0\">Good level of English<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8113\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8113\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Duration<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8113\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8113\"><table width=\"72\"><tbody><tr><td width=\"72\">100 GLH<\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This one-month certificate course in concierge and guest services will provide students with the skills and knowledge they need to succeed in a variety of concierge and guest services roles. Students will learn about the different aspects of the concierge and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":8317,"template":"","technum_case_study_category":[76],"technum_case_study_tag":[],"class_list":["post-7750","technum_case_study","type-technum_case_study","status-publish","has-post-thumbnail","hentry","technum_case_study_category-hospitality-management-2"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/technum_case_study\/7750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/technum_case_study"}],"about":[{"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/types\/technum_case_study"}],"author":[{"embeddable":true,"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":8,"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/technum_case_study\/7750\/revisions"}],"predecessor-version":[{"id":8321,"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/technum_case_study\/7750\/revisions\/8321"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/media\/8317"}],"wp:attachment":[{"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/media?parent=7750"}],"wp:term":[{"taxonomy":"technum_case_study_category","embeddable":true,"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/technum_case_study_category?post=7750"},{"taxonomy":"technum_case_study_tag","embeddable":true,"href":"https:\/\/brightwood-partners.com\/index.php\/wp-json\/wp\/v2\/technum_case_study_tag?post=7750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}