| This level would provide students with a basic understanding of recruitment and selection, training and development, and employee performance management. Students would learn about the different methods of recruitment and selection, how to develop and deliver training programs, and how to manage employee performance. They would also learn about the importance of these topics in the hospitality industry. |
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Module 1: The Hospitality Industry and Human Resources
- Understand the importance of human resources in the hospitality industry.
- Identify the different roles and responsibilities of human resources professionals in the hospitality industry.
- Apply human resources principles to the hospitality industry.
- Module 2: Recruitment Planning and Strategy
- Understand the different steps involved in recruitment planning.
- Develop a recruitment strategy for a hospitality business.
- Implement and evaluate a recruitment strategy.
- Module 3: Job Analysis and Recruitment Sources
- Understand the purpose of job analysis.
- Conduct a job analysis for a hospitality business.
- Identify the different recruitment sources.
- Select the most appropriate recruitment sources for a hospitality business.
- Module 4: Interviewing and Selection
- Understand the different types of interviews.
- Develop interview questions for a hospitality business.
- Conduct interviews effectively.
- Select the most qualified candidates for a hospitality business.
- Module 5: Onboarding and Orientation
- Understand the importance of onboarding and orientation.
- Develop an onboarding and orientation program for a hospitality business.
- Implement and evaluate an onboarding and orientation program.
- Module 6: Training and Development
- Understand the different types of training.
- Develop training programs for a hospitality business.
- Implement and evaluate training programs.
- Module 7: Performance Management
- Understand the different aspects of performance management.
- Develop a performance management system for a hospitality business.
- Implement and evaluate a performance management system.
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- Module 8: Compensation and Benefits
- Understand the different types of compensation, such as base pay, commissions, and bonuses.
- Understand the different types of benefits, such as health insurance, retirement plans, and paid time off.
- Develop compensation and benefits packages that are competitive and attract and retain employees.
- Implement and evaluate compensation and benefits packages to ensure that they are effective.
- Module 9: Employee Relations
- Understand the different aspects of employee relations, such as employee morale, employee engagement, and employee turnover.
- Develop and implement employee relations policies and procedures that promote a positive work environment.
- Resolve employee relations issues in a fair and impartial manner.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 150 GLH |