| This level would provide students with a more in-depth understanding of the different aspects of front-of-house operations and service, such as guest service skills, table service, bar service, catering and events, and restaurant reservations. Students would learn about the different ways to provide excellent service to guests, and how to handle different situations that may arise during the dining experience. |
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Module 1: Guest Service Skills
- Understand the importance of guest service in restaurants.
- Learn about the different aspects of guest service.
- Develop skills in providing excellent guest service.
- Module 2: Table Service
- Understand the different aspects of table service.
- Learn about the different roles and responsibilities of table servers.
- Develop skills in providing excellent table service.
- Module 3: Bar Service
- Understand the different aspects of bar service.
- Learn about the different roles and responsibilities of bartenders.
- Develop skills in providing excellent bar service.
- Module 4: Catering and Events
- Understand the different aspects of catering and events.
- Learn about the different roles and responsibilities of catering and events staff.
- Develop skills in providing excellent catering and events service.
- Module 5: Restaurant Reservations
- Understand the importance of restaurant reservations.
- Learn about the different ways to take and manage restaurant reservations.
- Develop skills in taking and managing restaurant reservations.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 50 GLH |