| This level would provide students with a more in-depth understanding of the different aspects of conflict resolution and performance management in restaurants. Students would learn about the different conflict resolution strategies, the different performance management concepts and practices, how to coach and develop employees, how to discipline and terminate employees, and how to apply these concepts in real-world restaurant settings. |
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Module 1: Conflict Resolution Strategies
- Understand the different types of conflict.
- Learn how to identify the root cause of conflict.
- Develop skills in resolving conflict effectively.
- Module 2: Performance Management Concepts and Practices
- Understand the importance of performance management.
- Learn about the different performance management concepts and practices.
- Develop skills in setting goals and objectives, tracking performance, and providing feedback.
- Module 3: Coaching and Developing Employees
- Understand the importance of coaching and development.
- Learn how to coach and develop employees.
- Develop skills in providing constructive feedback, setting goals, and motivating employees.
- Module 4: Discipline and Termination Processes
- Understand the importance of discipline and termination.
- Learn about the different discipline and termination processes.
- Develop skills in handling disciplinary issues and terminating employees.
- Module 5: Case Studies in Restaurant Leadership and Team Management
- Analyze real-world cases of conflict resolution and performance management.
- Learn from the experiences of others.
- Develop skills in applying the concepts of conflict resolution and performance management in real-world situations.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 75 GLH |