| This course would provide students with the essential skills and knowledge they need to communicate effectively in a variety of settings, including the workplace, personal relationships, and social situations. Students would learn about the different types of communication, how to improve their verbal and non-verbal communication skills, how to write effective emails and other business documents, how to listen actively, and how to communicate effectively in difficult situations. |
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Module 1: Introduction to Effective Communication.
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- Define effective communication and explain its importance.
- Identify the different types of communication.
- Describe the key elements of effective communication.
- Discuss the challenges of effective communication.
- Module 2: Verbal Communication Skills.
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- Identify and use effective verbal communication techniques.
- Deliver clear and concise messages.
- Adapt your communication style to your audience.
- Communicate effectively in different situations, such as meetings, presentations, and one-on-one conversations.
- Module 3: Non-Verbal Communication Skills.
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- Identify and interpret non-verbal communication cues.
- Use non-verbal communication to convey your message effectively.
- Manage your body language and vocal tone.
- Create a positive and welcoming rapport with others.
- Module 4: Written Communication Skills.
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- Write clear, concise, and grammatically correct emails and other business documents.
- Adapt your writing style to your audience.
- Proofread your work carefully.
- Use email and other communication tools effectively.
- Module 5: Active Listening Skills.
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- Identify and use effective active listening skills.
- Pay attention to the speaker’s message.
- Ask clarifying questions.
- Respond thoughtfully and empathetically.
- Module 6: Communication in the Workplace.
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- Communicate effectively with colleagues, managers, and customers.
- Give and receive feedback effectively.
- Resolve conflict peacefully.
- Collaborate effectively with others to achieve team goals.
- Module 7: Difficult Conversations.
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- Identify and prepare for difficult conversations.
- Communicate effectively in difficult situations.
- Manage your emotions and the emotions of others.
- Reach mutually agreeable solutions
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 25 GLH |