Become a Partner

Qualification Details

Level 1 Effective Communication Skills

Program Overview

This course would provide students with the essential skills and knowledge they need to communicate effectively in a variety of settings, including the workplace, personal relationships, and social situations. Students would learn about the different types of communication, how to improve their verbal and non-verbal communication skills, how to write effective emails and other business documents, how to listen actively, and how to communicate effectively in difficult situations.
    Module 1: Introduction to Effective Communication.
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  • Define effective communication and explain its importance.
  • Identify the different types of communication.
  • Describe the key elements of effective communication.
  • Discuss the challenges of effective communication.
    Module 2: Verbal Communication Skills.
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  • Identify and use effective verbal communication techniques.
  • Deliver clear and concise messages.
  • Adapt your communication style to your audience.
  • Communicate effectively in different situations, such as meetings, presentations, and one-on-one conversations.
    Module 3: Non-Verbal Communication Skills.
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  • Identify and interpret non-verbal communication cues.
  • Use non-verbal communication to convey your message effectively.
  • Manage your body language and vocal tone.
  • Create a positive and welcoming rapport with others.
    Module 4: Written Communication Skills.
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  • Write clear, concise, and grammatically correct emails and other business documents.
  • Adapt your writing style to your audience.
  • Proofread your work carefully.
  • Use email and other communication tools effectively.
    Module 5: Active Listening Skills.
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  • Identify and use effective active listening skills.
  • Pay attention to the speaker’s message.
  • Ask clarifying questions.
  • Respond thoughtfully and empathetically.
    Module 6: Communication in the Workplace.
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  • Communicate effectively with colleagues, managers, and customers.
  • Give and receive feedback effectively.
  • Resolve conflict peacefully.
  • Collaborate effectively with others to achieve team goals.
    Module 7: Difficult Conversations.
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  • Identify and prepare for difficult conversations.
  • Communicate effectively in difficult situations.
  • Manage your emotions and the emotions of others.
  • Reach mutually agreeable solutions
  • High school or equivalent
  • Strong communication and interpersonal skills
  • Interest in the course topic
  • Good level of English
25 GLH