| The Introduction to Front Desk, Reception & Reservations certificate is a short, face-to-face course that provides students with the knowledge and skills they need to work in a front office management position in a hotel or other hospitality establishment. Students will learn about the different procedures involved in front office management, including reception and reservation procedures, guest check-in and check-out processes, and concierge services and guest relations. |
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Module 1: Introduction to the Front Office
- Understand the definition of the front office.
- Identify the different departments and functions of the front office.
- Learn about the importance of the front office in a hotel or other hospitality establishment.
- Understand the different types of front office management positions.
- Module 2: Front Office Reception and Reservation Procedures
- Understand the different procedures involved in reception and reservation, such as greeting guests, taking reservations, and assigning rooms.
- Learn about the different types of software used for reception and reservation.
- Develop skills in performing the different procedures involved in reception and reservation.
- Module 3: Guest Check-In and Check-Out Processes
- Understand the different procedures involved in guest check-in and check-out, such as verifying identification, issuing keys, and collecting payments.
- Learn about the different types of software used for guest check-in and check-out.
- Develop skills in performing the different procedures involved in guest check-in and check-out.
- Module 4: Concierge Services and Guest Relations
- Understand the different types of concierge services that are offered by hotels.
- Learn how to provide excellent guest relations.
- Develop skills in providing concierge services and guest relations.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |