| The Introduction to Front Office Technology and Systems certificate is a short, face-to-face course that provides students with the knowledge and skills they need to use technology in the front office of a hotel or other hospitality establishment. Students will learn about the different types of front office technology, how to use hotel PMS, and how to use mobile and self-service technologies to improve guest service. |
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Module 1: Introduction to Front Office Technology
- Understand the definition of front office technology.
- Identify the different types of front office technology.
- Learn about the importance of front office technology in a hotel or other hospitality establishment.
- Module 2: Hotel PMS (Property Management System) Training
- Understand the definition of a hotel PMS.
- Learn how to use a hotel PMS.
- Develop skills in using a hotel PMS.
- Module 3: Front Office Technology and Automation
- Understand the different ways that technology can be used to automate front office tasks.
- Learn how to use technology to automate front office tasks.
- Develop skills in using technology to automate front office tasks.
- Module 4: Mobile and Self-Service Technologies in Front Office
- Understand the different mobile and self-service technologies that are used in the front office.
- Learn how to use mobile and self-service technologies to improve guest service.
- Develop skills in using mobile and self-service technologies to improve guest service.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |