| The Introduction to Front Office Training and Development certificate is a short, face-to-face course that provides students with the knowledge and skills they need to train and develop front office staff. Students will learn about the different aspects of front office training and development, including effective communication, interpersonal skills, and conflict resolution. |
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Module 1: Introduction to Front Office Training and Development
- Understand the definition of front office training and development.
- Identify the different aspects of front office training and development.
- Learn about the importance of front office training and development.
- Module 2: Effective Communication in Front Office Operations
- Understand the importance of effective communication in the front office.
- Learn how to communicate effectively with guests, colleagues, and other departments.
- Develop skills in effective communication.
- Module 3: Interpersonal Skills for Front Office Staff
- Understand the importance of interpersonal skills in the front office.
- Learn how to build relationships with guests and colleagues.
- Develop skills in interpersonal skills.
- Module 4: Conflict Resolution and Customer Service Recovery
- Understand the importance of conflict resolution in the front office.
- Learn how to resolve conflicts with guests in a professional and effective manner.
- Develop skills in conflict resolution and customer service recovery.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |