| This course would provide students with the essential skills and knowledge they need to become successful guided tour guides. Students would learn about the different types of guided tours, the roles and responsibilities of tour guides, how to plan and develop tours, how to deliver and present tours effectively, how to provide excellent customer service, how to manage conflict, and how to ensure the safety of their tour participants. Students would also learn about professional development opportunities and ethical considerations for tour guides. |
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Module 1: Introduction to Guided Tours.
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- Define guided tours and explain their importance.
- Identify the different types of guided tours.
- Describe the roles and responsibilities of tour guides.
- Discuss the key trends and opportunities in the guided tours industry.
- Module 2: Tour Guide Skills and Techniques.
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- Develop and deliver effective tour commentaries.
- Use storytelling and other techniques to engage tour participants.
- Manage tour groups effectively.
- Handle customer complaints and resolve issues professionally.
- Module 3: Tour Planning and Development.
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- Plan and develop effective tour itineraries.
- Identify and research relevant information for tour commentaries.
- Select appropriate tour locations and attractions.
- Make logistical arrangements for tours.
- Module 4: Tour Delivery and Presentation.
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- Deliver tours in a clear, concise, and engaging manner.
- Use appropriate vocal and body language.
- Manage time effectively.
- Adapt tours to the needs of different audiences.
- Module 5: Customer Service and Conflict Resolution.
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- Provide excellent customer service to tour participants.
- Respond to customer inquiries and requests promptly and professionally.
- Handle customer complaints and resolve issues effectively.
- Promote a positive and inclusive tour experience for all participants.
- Module 6: Tour Safety and Risk Management.
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- Identify and assess tour risks.
- Develop and implement risk management strategies.
- Respond to emergencies effectively.
- Ensure the safety of tour participants at all times.
- Module 7: Professional Development and Ethics.
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- Identify and pursue professional development opportunities.
- Understand and adhere to ethical guidelines for tour guides.
- Maintain a high level of professionalism at all times
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |