Become a Partner

Qualification Details

Level 1 Hotel Operations Management – Front Office and Housekeeping

Program Overview

This level would provide students with a basic understanding of front office operations and housekeeping operations. Students would learn about the different aspects of these two areas, such as guest check-in and check-out, room cleaning, and laundry. They would also learn about the importance of customer service in both areas.
    Module 1: Front Office Fundamentals
  • Understand the different aspects of front office operations, including check-in, check-out, reservations, and guest relations.
  • Identify the different types of front office systems and software.
  • Use front office systems and software to process guest transactions.
  • Communicate effectively with guests and staff.
    Module 2: Guest Relations
  • Understand the importance of guest relations in the hospitality industry.
  • Identify the different ways to provide excellent guest service.
  • Resolve guest complaints and issues in a professional and timely manner.
  • Create a positive and memorable guest experience.
    Module 3: Reservations
  • Understand the different types of reservations.
  • Process reservations using a variety of methods.
  • Communicate effectively with guests regarding their reservations.
  • Handle cancellations and changes to reservations.
    Module 4: Housekeeping Operations
  • Understand the different aspects of housekeeping operations, including room cleaning, linen management, and guest laundry.
  • Use housekeeping checklists and procedures to ensure that rooms are clean and tidy.
  • Communicate effectively with guests and staff regarding housekeeping needs.
    Module 5: Front Office Technology
  • Understand the different types of front office technology.
  • Use front office technology to improve efficiency and productivity.
  • Troubleshoot front office technology problems.
  • Stay up-to-date on the latest front office technology trends.
  • High school or equivalent
  • Strong communication and interpersonal skills
  • Interest in the course topic
  • Good level of English
100 GLH