| This level would provide students with a basic understanding of front office operations and housekeeping operations. Students would learn about the different aspects of these two areas, such as guest check-in and check-out, room cleaning, and laundry. They would also learn about the importance of customer service in both areas. |
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Module 1: Front Office Fundamentals
- Understand the different aspects of front office operations, including check-in, check-out, reservations, and guest relations.
- Identify the different types of front office systems and software.
- Use front office systems and software to process guest transactions.
- Communicate effectively with guests and staff.
- Module 2: Guest Relations
- Understand the importance of guest relations in the hospitality industry.
- Identify the different ways to provide excellent guest service.
- Resolve guest complaints and issues in a professional and timely manner.
- Create a positive and memorable guest experience.
- Module 3: Reservations
- Understand the different types of reservations.
- Process reservations using a variety of methods.
- Communicate effectively with guests regarding their reservations.
- Handle cancellations and changes to reservations.
- Module 4: Housekeeping Operations
- Understand the different aspects of housekeeping operations, including room cleaning, linen management, and guest laundry.
- Use housekeeping checklists and procedures to ensure that rooms are clean and tidy.
- Communicate effectively with guests and staff regarding housekeeping needs.
- Module 5: Front Office Technology
- Understand the different types of front office technology.
- Use front office technology to improve efficiency and productivity.
- Troubleshoot front office technology problems.
- Stay up-to-date on the latest front office technology trends.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |