| The Introduction to Housekeeping Guest Service certificate is a short, face-to-face course that provides students with the knowledge and skills they need to provide excellent guest service in a housekeeping department. Students will learn how to handle guest requests and complaints, how to communicate effectively with guests and other departments, and how to recover from service failures. |
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Module 1: Housekeeping Guest Requests and Coordination
- Understand the importance of housekeeping services in the hospitality industry.
- Learn how to receive and manage housekeeping requests from guests.
- Understand how to coordinate with other departments to fulfill guest requests.
- Module 2: Effective Communication with Guests and Other Departments
- Learn how to communicate effectively with guests and other departments.
- Understand how to handle guest inquiries and complaints.
- Learn how to provide accurate information about housekeeping services.
- Module 3: Handling Guest Complaints and Service Recovery
- Understand the importance of guest satisfaction in the hospitality industry.
- Learn how to handle guest complaints and service failures.
- Understand how to recover from service failures and ensure guest satisfaction.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |