| The Introduction to Front Office Operations certificate is a short, face-to-face course that provides students with the knowledge and skills they need to work in a front office department in a hotel or other hospitality establishment. Students will learn about the different procedures involved in front office operations, the different types of guest services, and the use of hotel PMS. |
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Module 1: Introduction to the Front Office
- Understand the definition of the front office.
- Identify the different departments and functions of the front office.
- Learn about the importance of the front office in a hotel or other hospitality establishment.
- Module 2: Front Office Department Functions
- Understand the different functions of the front office, such as guest registration, check-in and check-out, and room assignments.
- Learn about the different procedures involved in each function.
- Develop skills in performing the different functions of the front office.
- Module 3: Front Office Equipment and Technology
- Understand the different types of equipment and technology used in the front office, such as PMS, POS, and guestroom TVs.
- Learn how to use the different equipment and technology.
- Develop skills in using the different equipment and technology.
- Module 4: Front Office Communications
- Understand the importance of communication in the front office.
- Learn how to communicate effectively with guests, colleagues, and other departments.
- Develop skills in communication for the front office.
- Module 5: Front Office Guest Services and Problem Solving
- Understand the importance of guest services in the front office.
- Learn how to provide excellent guest services.
- Develop skills in providing excellent guest services.
- Learn how to solve guest problems.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 75 GLH |