| This level would provide students with a basic understanding of the different departments and functions that make up a hotel. Students would learn about the different types of hotels, the different roles that people play in the hospitality industry, and the different aspects of hotel operations. |
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Module 1: Fundamentals of Hotel Operations
- Understand the different departments and functions of a hotel.
- Identify the different types of hotels.
- Learn about the history and development of the hospitality industry.
- Develop an understanding of the importance of customer service in the hospitality industry.
- Module 2: Introduction to Front Office Operations
- Understand the role of the front office in a hotel.
- Learn about the different front office departments and their functions.
- Develop an understanding of the different types of guests and their needs.
- Learn about the different reservation systems and their functions.
- Module 3: Basics of Housekeeping Management
- Understand the role of housekeeping in a hotel.
- Learn about the different housekeeping departments and their functions.
- Develop an understanding of the different cleaning procedures and standards.
- Learn about the different types of linens and their uses.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 10 GLH |