| The Introduction to Quality Assurance for Front Office certificate is a short, face-to-face course that provides students with the knowledge and skills they need to implement and maintain quality assurance programs in a front office department. Students will learn about the different aspects of quality assurance, the importance of service excellence and guest satisfaction, and how to implement continuous improvement in the front office. |
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Module 1: Introduction to Quality Assurance
- Understand the definition of quality assurance.
- Identify the different aspects of quality assurance.
- Learn about the importance of quality assurance in a front office department.
- Module 2: Quality Assurance in Front Office Operations
- Understand the different ways that quality assurance can be implemented in the front office.
- Learn how to develop and implement quality assurance procedures.
- Develop skills in quality assurance for front office operations.
- Module 3: Service Excellence and Guest Satisfaction
- Understand the importance of service excellence and guest satisfaction.
- Learn how to provide excellent service to guests.
- Develop skills in service excellence and guest satisfaction.
- Module 4: Continuous Improvement in Front Office
- Understand the concept of continuous improvement.
- Learn how to implement continuous improvement in the front office.
- Develop skills in continuous improvement for front office operations.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |