| The Introduction to Reservation and Guest Services certificate is a short, face-to-face course that provides students with the knowledge and skills they need to work in a reservation and guest services department in a hotel or other hospitality establishment. Students will learn about the different types of hotel reservation systems and channels, revenue management techniques for front office, and how to maximize room revenue through yield management. |
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Module 1: Introduction to Reservation and Guest Services
- Understand the definition of reservation and guest services.
- Identify the different departments and functions of reservation and guest services.
- Learn about the importance of reservation and guest services in a hotel or other hospitality establishment.
- Module 2: Hotel Reservation Systems and Channels
- Understand the different types of hotel reservation systems and channels.
- Learn about the different ways to make a hotel reservation.
- Develop skills in using hotel reservation systems and channels.
- Module 3: Revenue Management Techniques for Front Office
- Understand the different revenue management techniques used in the front office.
- Learn how to use revenue management techniques to maximize room revenue.
- Develop skills in using revenue management techniques.
- Module 4: Maximizing Room Revenue through Yield Management
- Understand the concept of yield management.
- Learn how to use yield management to maximize room revenue.
- Develop skills in using yield management.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |