| This course would provide students with the essential skills and knowledge they need to succeed in the travel and tourism industry. Students would learn about the different aspects of ticketing and travel management, including how to use GDS systems, book air tickets and hotel reservations, and arrange car rentals and travel insurance. Students would also learn about visa regulations and travel documentation, and how to provide excellent customer service and communication. Finally, students would learn about travel marketing and sales. |
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Module 1: Introduction to Ticketing & Travel Management.
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- Define ticketing and travel management and explain its importance in the travel and tourism industry.
- Identify the different components of the ticketing and travel management process.
- Describe the different types of travel agencies and tour operators.
- Explain the ethical and legal considerations in ticketing and travel management.
- Module 2: Global Distribution Systems (GDS).
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- Explain what a GDS is and how it works.
- Learn how to use a GDS to book air tickets, hotel reservations, and car rentals.
- Understand the different types of GDS commands and how to use them.
- Develop the skills to use a GDS efficiently and effectively.
- Module 3: Air Ticketing & Reservations.
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- Learn about the different types of air tickets and fares.
- Understand the ticketing process and how to issue air tickets.
- Learn how to make and manage air reservations.
- Develop the skills to provide excellent customer service to air passengers.
- Module 4: Hotel Reservations.
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- Learn about the different types of hotels and accommodations.
- Understand the hotel reservation process and how to make and manage hotel reservations.
- Develop the skills to provide excellent customer service to hotel guests.
- Module 5: Car Rentals.
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- Learn about the different types of car rental companies and rental rates.
- Understand the car rental process and how to make and manage car reservations.
- Develop the skills to provide excellent customer service to car rental customers.
- Module 6: Travel Insurance.
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- Explain the different types of travel insurance and their benefits.
- Learn how to sell travel insurance to customers.
- Develop the skills to advise customers on the best travel insurance policy for their needs.
- Module 7: Visa Regulations.
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- Understand the different types of visas and the requirements for obtaining a visa.
- Learn how to assist customers with the visa application process.
- Develop the skills to provide accurate and up-to-date information on visa regulations.
- Module 8: Travel Documentation.
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- Identify the different types of travel documentation required for international travel.
- Learn how to assist customers with obtaining the necessary travel documentation.
- Develop the skills to ensure that customers have all of the required travel documentation before they depart.
- Module 9: Customer Service & Communication Skills.
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- Understand the importance of customer service in the travel and tourism industry.
- Learn how to provide excellent customer service to customers.
- Develop the skills to communicate effectively with customers both verbally and in writing.
- Module 10: Travel Marketing & Sales.
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- Learn about the different principles of travel marketing and sales.
- Develop the skills to create and implement effective travel marketing campaigns.
- Learn how to sell travel products and services to customers
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |