| The Conflict Resolution certificate is a short, face-to-face course that provides students with the knowledge and skills they need to resolve conflicts effectively. Students will learn about the different types of conflict, the different conflict resolution strategies, and the communication, listening, problem-solving, assertiveness, and negotiation skills that are essential for resolving conflicts. |
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Module 1: Introduction to Conflict Resolution
- Define conflict resolution and its importance.
- Identify the different types of conflict.
- Explain the benefits of effective conflict resolution in personal and professional settings.
- Module 2: Types of Conflict
- Demonstrate an understanding of the different types of conflict.
- Identify the characteristics of each type of conflict.
- Explain how to resolve each type of conflict effectively.
- Module 3: Conflict Resolution Strategies
- Demonstrate an understanding of conflict resolution strategies.
- Identify the different strategies for conflict resolution.
- Explain how to use each strategy effectively.
- Module 4: Communication Skills for Conflict Resolution
- Demonstrate an understanding of communication skills for conflict resolution.
- Identify the different communication skills for conflict resolution.
- Explain how to use each skill effectively.
- Module 5: Active Listening Skills
- Demonstrate an understanding of active listening skills.
- Identify the different active listening skills.
- Explain how to use each skill effectively.
- Module 6: Problem Solving Skills
- Demonstrate an understanding of problem-solving skills.
- Identify the different problem-solving techniques.
- Explain how to use each technique effectively.
- Module 7: Assertiveness Skills
- Demonstrate an understanding of assertiveness skills.
- Identify the different assertiveness techniques.
- Explain how to use each technique effectively.
- Module 8: Negotiation Skills
- Demonstrate an understanding of negotiation skills.
- Identify the different negotiation techniques.
- Explain how to use each technique effectively.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 25 GLH |