| The Introduction to Front Office Sales certificate is a short, face-to-face course that provides students with the knowledge and skills they need to use sales techniques and strategies to increase revenue for a hotel or other hospitality establishment. Students will learn about upselling and cross-selling, as well as the role of the front office in marketing and promotions. |
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Module 1: Introduction to Quality Assurance
- Understand the definition of quality assurance.
- Identify the different aspects of quality assurance.
- Learn about the importance of quality assurance in a front office department.
- Module 2: Quality Assurance in Front Office Operations
- Understand the different ways that quality assurance can be implemented in the front office.
- Learn how to develop and implement quality assurance procedures.
- Develop skills in quality assurance for front office operations.
- Module 3: Service Excellence and Guest Satisfaction
- Understand the importance of service excellence and guest satisfaction.
- Learn how to provide excellent service to guests.
- Develop skills in service excellence and guest satisfaction.
- Module 4: Continuous Improvement in Front Office
- Understand the concept of continuous improvement.
- Learn how to implement continuous improvement in the front office.
- Develop skills in continuous improvement for front office operations.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |