| The Housekeeping Quality Assurance certificate is a short, face-to-face course that provides students with the knowledge and skills they need to ensure the quality of housekeeping services in a hotel or other hospitality establishment. Students will learn about the different quality standards in housekeeping, how to inspect and evaluate housekeeping services, and how to implement corrective actions and continuous improvement. |
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Here are the learning outcomes for each module of the course “Housekeeping Quality Assurance certificate”:
- Module 1: Introduction to Housekeeping Quality Assurance
- Understand the importance of quality assurance in housekeeping services.
- Learn about the different quality standards in housekeeping.
- Understand the role of quality assurance in ensuring guest satisfaction.
- Module 2: Quality Standards in Housekeeping
- Understand the different quality standards in housekeeping.
- Learn how to implement quality standards in housekeeping operations.
- Understand how to maintain quality standards in housekeeping operations.
- Module 3: Housekeeping Inspection and Evaluation
- Understand the importance of housekeeping inspection and evaluation.
- Learn how to conduct housekeeping inspections and evaluations.
- Understand how to use inspection and evaluation results to improve housekeeping operations.
- Module 4: Corrective Actions and Continuous Improvement
- Understand the importance of corrective actions and continuous improvement in housekeeping operations.
- Learn how to identify areas for improvement in housekeeping operations.
- Understand how to implement corrective actions and continuous improvement initiatives.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |