Become a Partner

Qualification Details

Level 3 Front Office Leadership and Team Management

Program Overview

The Introduction to Front Office Leadership and Team Management certificate is a short, face-to-face course that provides students with the knowledge and skills they need to be effective leaders and team managers in the front office department of a hotel or other hospitality establishment. Students will learn about how to build and motivate teams, how to develop leadership skills, and how to manage performance in the front office.
    Module 1: Introduction to Quality Assurance
  • Understand the definition of quality assurance.
  • Identify the different aspects of quality assurance.
  • Learn about the importance of quality assurance in a front office department.
    Module 2: Quality Assurance in Front Office Operations
  • Understand the different ways that quality assurance can be implemented in the front office.
  • Learn how to develop and implement quality assurance procedures.
  • Develop skills in quality assurance for front office operations.
    Module 3: Service Excellence and Guest Satisfaction
  • Understand the importance of service excellence and guest satisfaction.
  • Learn how to provide excellent service to guests.
  • Develop skills in service excellence and guest satisfaction.
    Module 4: Continuous Improvement in Front Office
  • Understand the concept of continuous improvement.
  • Learn how to implement continuous improvement in the front office.
  • Develop skills in continuous improvement for front office operations.
  • High school or equivalent
  • Strong communication and interpersonal skills
  • Interest in the course topic
  • Good level of English
100 GLH