| The Introduction to Front Office Leadership and Team Management certificate is a short, face-to-face course that provides students with the knowledge and skills they need to be effective leaders and team managers in the front office department of a hotel or other hospitality establishment. Students will learn about how to build and motivate teams, how to develop leadership skills, and how to manage performance in the front office. |
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Module 1: Introduction to Quality Assurance
- Understand the definition of quality assurance.
- Identify the different aspects of quality assurance.
- Learn about the importance of quality assurance in a front office department.
- Module 2: Quality Assurance in Front Office Operations
- Understand the different ways that quality assurance can be implemented in the front office.
- Learn how to develop and implement quality assurance procedures.
- Develop skills in quality assurance for front office operations.
- Module 3: Service Excellence and Guest Satisfaction
- Understand the importance of service excellence and guest satisfaction.
- Learn how to provide excellent service to guests.
- Develop skills in service excellence and guest satisfaction.
- Module 4: Continuous Improvement in Front Office
- Understand the concept of continuous improvement.
- Learn how to implement continuous improvement in the front office.
- Develop skills in continuous improvement for front office operations.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |