| The Housekeeping Staff Training and Development certificate is a short, face-to-face course that provides students with the knowledge and skills they need to train and develop housekeeping staff. Students will learn about the different aspects of housekeeping staff training and development, including training needs assessment, training design and delivery, and training evaluation. They will also learn about effective communication and leadership skills for housekeeping managers. |
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Module 1: Introduction to Housekeeping Staff Training and Development
- Understand the importance of housekeeping staff training and development in the hospitality industry.
- Learn about the different aspects of housekeeping staff training and development.
- Understand the role of housekeeping staff training and development in ensuring guest satisfaction.
- Module 2: Training Needs Assessment
- Understand the importance of training needs assessment in housekeeping staff training and development.
- Learn how to conduct a training needs assessment.
- Understand how to use training needs assessment results to design effective training programs.
- Module 3: Training Design and Delivery
- Understand the importance of effective training design and delivery.
- Learn how to design and deliver effective housekeeping staff training programs.
- Understand how to use different training methods and techniques.
- Module 4: Training Evaluation
- Understand the importance of training evaluation in housekeeping staff training and development.
- Learn how to evaluate the effectiveness of housekeeping staff training programs.
- Understand how to use evaluation results to improve future training programs.
- Module 5: Effective Communication in Housekeeping
- Understand the importance of effective communication in housekeeping operations.
- Learn how to communicate effectively with housekeeping staff, guests, and other departments.
- Understand how to handle guest inquiries and complaints.
- Module 6: Leadership Skills for Housekeeping Managers
- Understand the importance of leadership skills for housekeeping managers.
- Learn about different leadership styles and their applications.
- Understand how to motivate and manage housekeeping staff effectively.
- High school or equivalent
- Strong communication and interpersonal skills
- Interest in the course topic
- Good level of English
| 100 GLH |