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Qualification Details

Level 3 Leadership

Program Overview

The Leadership in Facilities Management certificate is a short face-to-face course that provides students with the knowledge and skills they need to be effective leaders in facilities management. Students will learn about the different aspects of leadership, including communication, teamwork, problem-solving, decision-making, delegation, motivation, conflict resolution, performance management, change management, innovation, strategic planning, and execution.
    Module 1: Introduction to Leadership in Facilities Management
  • Define leadership and explain its importance in facilities management.
  • Identify the different types of leadership styles and their effectiveness in different situations.
  • Develop your own personal leadership style.
  • Apply leadership principles to facilities management practices.
    Module 2: Communication and Teamwork in Facilities Management
  • Communicate effectively with a variety of stakeholders, including employees, customers, and suppliers.
  • Build and maintain strong relationships with stakeholders.
  • Facilitate effective team collaboration and communication.
  • Manage conflict and resolve disputes effectively.
    Module 3: Problem-Solving and Decision-Making in Facilities Management
  • Identify and analyze facilities management problems.
  • Develop and implement effective solutions to facilities management problems.
  • Make sound decisions under pressure.
  • Communicate the rationale for decisions to stakeholders.
    Module 4: Delegation and Motivation in Facilities Management
  • Delegate tasks to employees effectively.
  • Motivate and engage employees to achieve goals.
  • Develop and empower employees.
  • Build a high-performing team.
    Module 5: Conflict Resolution and Performance Management in Facilities Management
  • Identify and manage conflict effectively.
  • Provide constructive feedback to employees.
  • Develop performance improvement plans for employees.
  • Terminate employees when necessary.
    Module 6: Change Management and Innovation in Facilities Management
  • Lead and manage change effectively.
  • Create a culture of innovation in facilities management.
  • Implement new technologies and processes effectively.
  • Manage the resistance to change.
    Module 7: Strategic Planning and Execution in Facilities Management
  • Develop and implement strategic plans for facilities management.
  • Align facilities management goals with organizational goals.
  • Allocate resources effectively to achieve facilities management goals.
  • Monitor and evaluate the performance of facilities management strategies.
  • High school or equivalent
  • Strong communication and interpersonal skills
  • Interest in the course topic
  • Good level of English
150 GLH