This course would provide students with the essential skills and knowledge they need to provide excellent customer service and manage customer relationships in the hospitality and tourism sector. Students would learn about the importance of customer service, how to provide excellent…
Level 2 Tourism & Hospitality Management
This course would provide students with a broad overview of the tourism and hospitality industry, including the different sectors of the industry, the key players, and the latest trends. Students would learn about the different aspects of tourism marketing and planning,…
Level 1 Concierge and Guest Services
This one-month certificate course in concierge and guest services will provide students with the skills and knowledge they need to succeed in a variety of concierge and guest services roles. Students will learn about the different aspects of the concierge and…
Level 3 International Hospitality Management – International Hotel Operations
This level would provide students with a more in-depth understanding of the different types of international hotel operations and how to manage an international hotel. Students would learn about the different challenges and opportunities that come with operating a hotel in…
Level 3 International Hospitality Management – Global Trends
This level would provide students with a basic understanding of the global trends that are impacting the hospitality industry and the different cultures that exist in the hospitality industry. Students would learn about the different ways that these trends and cultures…
Level 3 Hospitality Law and Ethics – Risk Management
This level would provide students with a basic understanding of risk management in the hospitality industry. Students would learn about the different types of risks that can impact a hospitality business, such as financial risks, operational risks, and reputational risks. They…
Level 1 Human Resource Management in Hospitality
This level would provide students with a basic understanding of recruitment and selection, training and development, and employee performance management. Students would learn about the different methods of recruitment and selection, how to develop and deliver training programs, and how to…
Level 4 Strategic Management in Hospitality – Leadership and Change Management
This level would provide students with a more in-depth understanding of leadership and change management. Students would learn about the different leadership styles, how to manage change, and how to build a successful team. They would also learn about the importance…
Level 3 Strategic Management in Hospitality – Planning and Analysis
This level would provide students with a basic understanding of strategic planning and competitive analysis. Students would learn about the different stages of strategic planning, how to conduct a competitive analysis, and how to develop a competitive strategy. They would also…
Level 3 Hospitality Financial Management – Cost Control
This level would provide students with a more in-depth understanding of cost control. Students would learn about the different types of costs, how to identify and control costs, and how to use cost control to improve profitability. They would also learn…