The Introduction to Front Office Leadership and Team Management certificate is a short, face-to-face course that provides students with the knowledge and skills they need to be effective leaders and team managers in the front office department of a hotel or…
Level 2 Front Office Sales
The Introduction to Front Office Sales certificate is a short, face-to-face course that provides students with the knowledge and skills they need to use sales techniques and strategies to increase revenue for a hotel or other hospitality establishment. Students will learn…
Level 1 Quality Assurance for Front Office
The Introduction to Quality Assurance for Front Office certificate is a short, face-to-face course that provides students with the knowledge and skills they need to implement and maintain quality assurance programs in a front office department. Students will learn about the…
Level 1 Front Office Training and Development
The Introduction to Front Office Training and Development certificate is a short, face-to-face course that provides students with the knowledge and skills they need to train and develop front office staff. Students will learn about the different aspects of front office…
Level 1 Front Office Technology and Systems
The Introduction to Front Office Technology and Systems certificate is a short, face-to-face course that provides students with the knowledge and skills they need to use technology in the front office of a hotel or other hospitality establishment. Students will learn…
Level 1 Reservation and Guest Services
The Introduction to Reservation and Guest Services certificate is a short, face-to-face course that provides students with the knowledge and skills they need to work in a reservation and guest services department in a hotel or other hospitality establishment. Students will…
Level 1 Front Desk, Reception & Reservations
The Introduction to Front Desk, Reception & Reservations certificate is a short, face-to-face course that provides students with the knowledge and skills they need to work in a front office management position in a hotel or other hospitality establishment. Students will…
Level 1 Introduction to Front Office Operations
The Introduction to Front Office Operations certificate is a short, face-to-face course that provides students with the knowledge and skills they need to work in a front office department in a hotel or other hospitality establishment. Students will learn about the…